Last updated: 22/10/2026

This Policy applies to purchases of physical goods through https://ormeclub.gr, operated by Orme Club IKE, trading as ORME CLUB.

Nothing in this Policy limits your mandatory rights under applicable consumer protection law.

1. Contact and Return Details

Seller: Orme Club IKE
Trading name: ORME CLUB
Registered address: Michail Hourmouzi 24, 54453, Thessaloniki, Greece
Email: info@ormeclub.gr
Telephone: 6999475310

Address for returning goods:

Michail Hourmouzi 24, 54453, Thessaloniki, Greece
ORME CLUB IKE

Please include your order number or another reference that allows us to identify your purchase.

2. Your Right of Withdrawal

If you purchase as a consumer, you may withdraw from an eligible online purchase within 14 calendar days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a person you nominate other than the carrier, receives the goods.

Where goods from one order are delivered separately, the period starts after receipt of the last item. For goods delivered in multiple lots or pieces, it starts after receipt of the last lot or piece.

To exercise this right, send a clear statement of your decision to withdraw to info@ormeclub.gr or to our postal address above. You may use the model withdrawal form on our Right of Withdrawal page, but this is not compulsory.

Sending your notice before the withdrawal period expires is sufficient. Withdrawal does not require our prior approval.

For full instructions, please read our Right of Withdrawal page.

3. Returning the Goods

After notifying us of your withdrawal, send the goods to the return address above without undue delay and no later than 14 days after the day on which you communicated your decision.

The deadline is met if you dispatch the goods before that period expires.

Please package the goods securely. We recommend keeping proof of dispatch and using a tracked service.

You do not need to wait for return approval before exercising your right or dispatching the goods within the applicable deadline.

4. Condition of Returned Goods

You may inspect and try on goods to the extent necessary to establish their nature, characteristics and functioning, as you would normally be allowed to do in a shop.

Please avoid wearing products beyond a reasonable fitting, washing them, altering them or removing labels unnecessarily.

Where possible, return all supplied labels, accessories and original packaging. Missing packaging or removed labels do not automatically cancel your statutory right of withdrawal.

You may be responsible for a reduction in the value of the goods resulting from handling beyond what is necessary to inspect them. Any deduction will reflect the actual reduction in value and will be explained to you.

We do not impose an automatic restocking fee for exercising the statutory right of withdrawal.

5. Exceptions to Withdrawal

The statutory right of withdrawal does not apply where a relevant legal exception applies, including:

• Goods made to your individual specifications or clearly personalised.

• Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

A product is not excluded simply because it is discounted, labelled “Final Sale”, or produced after an order is placed. Standard products offered in ordinary size or colour options are not automatically personalised goods.

Any applicable exception will be explained before purchase.

These exceptions do not remove your rights where goods are faulty, incorrect or otherwise not in conformity with the contract.

6. Return Shipping Costs

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, provided that you were informed of this before placing your order.

If we failed to provide the legally required information about return costs, we will bear those costs.

For faulty, incorrect or otherwise non-conforming goods, we will cover the necessary return costs in accordance with applicable law. Please contact us so that we can arrange an appropriate return method.

7. Refunds Following Withdrawal

We will reimburse payments relating to the withdrawn purchase without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

For withdrawal from the entire order, reimbursement includes the cost of our least expensive standard delivery option. Additional costs resulting from your choice of a more expensive delivery service are not refundable.

For a partial return, any reimbursement of original delivery charges will be determined according to applicable law and the delivery charges attributable to the retained goods.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you sent them back, whichever occurs first, unless we have offered to collect them.

Refunds will be made using the original payment method unless you expressly agree otherwise. You will not be charged a refund fee.

Your bank or payment provider may require additional time to display the credit after we issue it.

8. Faulty, Damaged or Incorrect Goods

If your goods are faulty, damaged, incorrect or do not match the contract, contact info@ormeclub.gr with your order details and a description of the issue. Photographs may help us assess the problem, where available.

Please report issues as soon as reasonably possible. We do not impose a 48-hour reporting deadline that removes your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge, a price reduction, or termination of the contract and reimbursement.

Your statutory rights concerning non-conforming goods are separate from the 14-day change-of-mind withdrawal right.

9. Exchanges

We do not currently provide a separate direct-exchange service for changes of mind.

If you would like a different size, colour or product, you may return the original eligible item under this Policy and place a new order, subject to availability.

This does not affect any statutory right to replacement of non-conforming goods.

10. Missing Refunds

If we have confirmed that a refund has been issued but you cannot see it, first check with your bank or payment provider.

If the issue remains unresolved, contact info@ormeclub.gr with your order number.

11. Changes to This Policy

The version provided when you placed your order applies to that purchase. Later changes will not retrospectively reduce your contractual or statutory rights.